Case study · Manufacturing & Supply
Narapack
A bilingual B2B catalog for a food-service packaging supplier — cups, bags, boxes and bowls in wholesale cartons — with product search, enquiry flows and WhatsApp hand-off.
- Client
- Narapack
- Industry
- Manufacturing & Supply
- Year
- 2025
- Platforms
- Web, Mobile web
- Material families
- 4
- Languages
- 2
- Wholesale enquiry flow
- B2B
The challenge
Narapack supplies cafés, bakeries, restaurants, hotels and ice-cream shops across Indonesia — from independent coffee shops to international brands and luxury hotels. Their catalog spans paper and wood, PLA bioplastic, sugarcane bagasse and plastics, in many sizes and custom prints.
Buyers needed to find the right product quickly and request a wholesale quote without back-and-forth, in either English or Bahasa Indonesia.
Our solution
- A searchable product catalog organised by product type and material, with clear specifications and carton quantities.
- A structured enquiry and quotation flow that captures exactly what the sales team needs — plus direct WhatsApp hand-off for fast conversations.
- Custom printing information that explains options for branded packaging.
- Sustainability stories for responsibly sourced paper, PLA and bagasse materials.
- Bilingual content (EN / ID), bot protection with Cloudflare Turnstile, a strict security policy and consent-based analytics.
The outcome
Narapack now has a fast, professional storefront that works as hard as its sales team: buyers self-serve product information, enquiries arrive complete, and the brand is presented in a way that matches the hotels and restaurants it serves.
Screens & details
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