Frequently asked questions

How can we help?

Everything you want to know about pricing, timelines, process and technology. Can’t find it? Just ask us.

General

We are a web and application development studio. We design, build and maintain custom websites, web applications, mobile apps and digital platforms — from the first idea through launch and long-term growth.

Our work spans event marketplaces, AI-powered photo search, fintech planning tools and B2B product catalogs.

Explore our services

Our home base is Jakarta, Indonesia (GMT+7). We work with clients across Indonesia, Southeast Asia, Australia, Europe and the US.

We communicate fluently in English and Bahasa Indonesia and schedule meetings in overlapping hours for your time zone.

Our legal entities are PT. Penanda Citra Global in Indonesia and Globo Race, Inc., a Delaware corporation, in the United States.

It is half database joke, half sea creature. NoSQL taught us that the right structure depends on the problem. The squid gave us the rest: many arms — design, frontend, backend, mobile, cloud — moving in perfect coordination.

And the “No”? No ink clouds: no jargon, no hidden costs, and no disappearing act after launch.

Read our story

Services

Yes. We build marketing websites, complex web applications, Progressive Web Apps and cross-platform mobile apps for iOS and Android.

Often the best answer is a fast, installable web app first and native apps later — we will recommend what fits your users and budget.

Absolutely. We start with a technical audit covering code quality, security, performance and infrastructure, then share a prioritised plan.

From there we can fix critical issues, modernise gradually or continue development on your existing codebase.

Yes. We offer research, prototyping, visual design and design systems as a standalone service, and we hand over developer-ready files to your in-house team.

Pricing & payment

Every product is different, so we quote after a free discovery call. Cost depends on the number of features, integrations (payments, maps, AI), design complexity, content and the platforms you need.

You will receive a detailed, fixed quote within two business days — with options to phase the work if you want to launch an MVP first.

Request a free estimate

Fixed-scope projects are paid in milestones — typically a deposit to start, a payment after design approval and the balance at launch. Dedicated squads and care plans are billed monthly.

We invoice in IDR or USD and accept bank transfer and major international payment methods.

Of course. We are happy to sign your NDA — or send ours — before you share any confidential details.

Process & timeline

A company website usually takes 3–6 weeks. An MVP web or mobile app typically takes 8–16 weeks. Larger platforms are delivered in phases, with something live every few weeks.

We share a week-by-week plan during discovery, so you always know what is coming next.

Discover → Design → Build → Launch → Grow. We work in two-week sprints with a live preview link and weekly demos, so you can give feedback on real, working software.

See how we work

Most clients spend about an hour a week with us: a demo, quick decisions and feedback. You get a dedicated project lead and a shared board where you can follow progress any time.

You do. Once the project is paid in full, all source code, designs and assets are transferred to you, along with documentation and access to every account.

Technology & security

Our core stack is SvelteKit and TypeScript on the front end, Node.js and Python on the back end, PostgreSQL and Redis for data, and Cloudflare, AWS or Google Cloud for hosting. For mobile we use Flutter or React Native, for maps and GIS Leaflet with OpenStreetMap or satellite imagery, and WordPress when a newsroom or marketing team needs to publish on its own.

We are pragmatic: if your team already uses something else, we adapt.

Yes. We use server-side rendering or static generation, optimised images, semantic HTML, structured data, sitemaps and meta tags on every page — and we test Core Web Vitals before launch.

Security is built in: HTTPS everywhere, strict Content-Security-Policies and security headers, input validation, bot protection, least-privilege access, encrypted secrets and automated dependency updates.

For sensitive projects we add penetration testing and follow OWASP ASVS guidelines.

Yes — local and international payment gateways, e-wallets and QRIS, WhatsApp, email, maps, CRMs, ERPs, analytics and AI APIs. If it has an API, we can connect it.

Support

Yes. Every project includes 30 days of free bug fixes. After that, our care plans cover monitoring, backups, security updates and a monthly budget for improvements, with a guaranteed response time.

We set up and manage hosting on reliable cloud providers under your own account, so you always stay in control. We can also deploy to your existing infrastructure.

Our monitoring usually spots problems before your users do. Clients on a care plan get a priority support channel and a response-time SLA; critical issues are handled around the clock.

Contact support

Still have questions?

Every project is different. Tell us about yours and we’ll give you straight answers — no sales pitch.